Shipping policy
Drip Hive Shipping Policy
At Drip Hive, our priority is to provide every customer with a smooth and enjoyable shopping experience. A key part of this is ensuring your orders are processed and delivered quickly, efficiently, and safely.
Order Processing & Delivery
Processing Time: All orders are processed within 1–2 working days after purchase.
Delivery Time (UK): Orders typically arrive within 1–5 working days after dispatch.
We offer express delivery, and once your order has been shipped, you will receive tracking information so you can follow your parcel every step of the way.
All items are carefully packaged to ensure they arrive in perfect condition.
Working days do not include weekends or UK bank holidays.
Shipping Costs
Shipping costs are calculated at checkout.
You will always see the full delivery price before confirming your order.
Tracking
Once your order has been dispatched, tracking details will be sent via email or SMS, depending on the details provided at checkout.
Delivery Delays
While we aim to meet all delivery estimates, delays can occasionally occur due to:
High order volumes
Courier issues
Weather or external disruptions
If your order is delayed, we will keep you informed and work to resolve any issues quickly.
International Shipping
We ship internationally from the United Kingdom.
Delivery times may vary depending on the destination, customs clearance, and local courier services.
Customs, Duties & Taxes
International orders may be subject to:
Import duties
Customs fees
Local taxes
Handling charges
These charges are not included in your order total and must be paid by the customer.
We have no control over these charges and cannot estimate them.
Refused Shipments
If a customer:
Refuses to pay customs fees
Fails to respond to courier or customs requests
Provides incorrect delivery information
The customer is made liable not us
Returned Parcels
If a parcel is returned due to:
Incorrect address
Failed delivery attempts
Refunds will only be processed once the item has been returned to us.
Deductions may include shipping and handling costs.
Lost or Delayed Parcels
We are not responsible for delays caused by customs or courier services.
If a parcel is confirmed lost:
A refund or replacement will be issued after the courier investigation is completed.
Lost or Stolen After Delivery
Once an order is marked as delivered, responsibility transfers to the customer.
We are not liable for parcels that are:
Lost or stolen after delivery
Left in safe places, communal areas, or with neighbours
Customers are responsible for providing accurate delivery details and ensuring a secure delivery location.
Customer Responsibility
By placing an order, you agree that:
You are responsible for any customs charges
You have entered the correct shipping details
You accept the terms regarding refunds and returns
International Orders
All international orders are final sale.
Due to the additional costs and complexities involved in international shipping, customs and returns, we do not accept returns or exchanges on any international orders.
By placing an international order, the customer acknowledges and agrees that the order is final sale and cannot be returned or exchanged.
Contact
If you have any questions regarding shipping, delivery, or tracking, please contact us via our website contact form before placing your order.
Thank you for shopping with Drip Hive. If you have any questions regarding shipping, delivery times, or tracking, you can fill out the contact form alternatively via instagram @driphiveuk & email driphiveuk@gmail.com